Support
Last updated
Was this helpful?
Last updated
Was this helpful?
User can report the issues they are facing in the system under Support section. The issues can be created in the form of tickets. The following are the features that comes under this option.
Create Ticket
Ticket History
Help Centre
You can report the issues you are facing in the system in the form of tickets under this section.
Perform the following steps to report an issue.
Enter the subject for creating the ticket in Subject field. Eg: If you are facing the issue with Payout then you have to give the subject as Payout.
Select the priority of the issue that you are facing from the dropdown in Priority field. Dropdown consists of options-Low, Medium and High.
Select the category under which the issue comes depending on the type of issue in Category field.
Enter the details of the issue in the space provided against Description field. You also have the option to attach the screenshot/files of the issues here.
Click Save after filling all these mandatory fields.The ticket will be created successfully.
Click Reset to clear the fields.
You can view the ticket history on saving the ticket.
You can view all the tickets that was created within the system under this option. It gives a whole history of the tickets that are created till date with the details as shown below.
Ticket history can be sorted in ascending and descending order of the values in each column. Details that are shown in Ticket History are as follows.
Subject: Subject of the issue or the ticket is shown here.
Category: Category under which the issue comes is shown here.
Priority: Priority of the issue is shown here.
Status: Status of the tickets whether it is processing, open, or closed is shown here.
View: In this option, we are able to view the ticket in detail as shown below.
Current status of the issue will be displayed on top of the screen.
Click on the update option, a screen where you can update the tags and priority of the issue will be displayed as shown below.
Click Save after updating the details to get the changes updated.
You can also send an update or reply to the reporting person in this screen. Type the message in the reply field and click send to send the message. All the messages send will be shown in the history of the ticket. You can go back to the ticket history page by clicking on the View All option on the top right corner.
Click on create option in the top of the screen and you will be redirected to create ticket screen where you can register a new ticket.
Ticket history can be filtered based on different combinations of Subject and Status. Ticket can be filtered using these attributes individually or a combination of both.
Perform the following steps to filter ticket history.
Enter the data to be filtered in the respective fields.
Click Search to get the results filtered.
Click Reset to clear the filter.
The help center has been designed to handle the FAQs that have been created by the system. With this option, you can search the questions that are within the system. You can also view the entire questions that are created within the system.
Type the question which you want to know from FAQ in How can we Help? field.
Click Search to get the question and answer.
Click Clear to clear the field.
Click on + icon against the question to view the answer for that question.
You can also use the filter to get a particular question.
Type the question and click Search to get the question filtered.
Click Reset to clear the field.
